Free Returns Label Click 'Submit a request' from the top of this Page and complete the form, you will be emailed a link to our Free Returns Label. Have more questions? Submit a request 1 Comments Date Votes 0 Cettina Sambataro 26 January 2019 00:09 Good morning, I have to say you have the best service. I just was hoping the zipper would have worked properly in my Joules -parka. I'm sorry but it is really difficult to make it work and I would like a refund for it! Can you please send me a return label? Please sign in to leave a comment.